Business claims

Other business claims: what to do and what to gather

The basics that apply to almost any business claim.

Do this first

1. Make sure everyone is safe and limit further damage
2. Document what happened
3. Tell your insurer or broker straight away

Who to tell

• Your insurer or broker: Start your claim promptly.

What to gather

• A written account of what happened and when. Every claim starts with this.
• Photos or other records of the incident. Taken before anything is changed.
• Records of the cost or loss. Invoices, receipts and financial records.

Things that catch people out

• Late notice and admitting fault can both affect your cover. Talk to your insurer first.

General guidance only. It isn't your insurer's requirements or financial advice. Always check your policy documents and your insurer's instructions.