Car claims

Other car claims: what to do and what to gather

The basics that apply to almost any car claim.

Do this first

1. Make sure everyone is safe
2. Photograph everything before it's repaired or moved
3. Contact your insurer before arranging repairs

Who to tell

• Your insurer: Start your claim promptly.
• The police: If a crime or an injury was involved.

What to gather

• Photos of the damage. Shows what happened.
• Date, time and place. Every claim starts with this.
• Details of anyone else involved. Needed to recover costs.
• A repair quote. Helps assess the cost.

Things that catch people out

• Don't authorise major repairs until your insurer agrees.

General guidance only. It isn't your insurer's requirements or financial advice. Always check your policy documents and your insurer's instructions.