Health claims

Other health claims: what to do and what to gather

The basics that apply to almost any health insurance claim.

Do this first

1. Check what your policy covers
2. Keep every account and receipt
3. Contact your health fund

Who to tell

• Your health fund: Tell them what happened and ask what they need.

What to gather

• What treatment you had, and when. Every claim starts with this.
• Itemised accounts. Show what was charged for what.
• Proof of payment. Shows what you paid.

Things that catch people out

• Waiting periods, exclusions and annual limits are the usual stumbling blocks.

General guidance only. It isn't your insurer's requirements or financial advice. Always check your policy documents and your insurer's instructions.