Life claims

Other life insurance claims: what to do and what to gather

The basics that apply to most life insurance claims.

Do this first

1. Find your policy details
2. Contact the insurer for the claim forms
3. Gather the medical and identity evidence they ask for

Who to tell

• The life insurer: Ask what they need.

What to gather

• The policy number and insurer. So the claim goes to the right place.
• Proof of identity. Insurers always need it.
• Medical evidence, if relevant. Often needed for the claim.

Things that catch people out

• Honest, complete answers matter. Insurers check what was disclosed when the policy started.

General guidance only. It isn't your insurer's requirements or financial advice. Always check your policy documents and your insurer's instructions.