Travel claims

Flight or travel delay: what to do and what to gather

Get the delay in writing, and keep receipts for what you had to buy.

Do this first

1. Ask the airline or provider for written confirmation of the delay The cause and how long it lasted.
2. Ask what the airline will provide first Meals, accommodation or rebooking.
3. Keep receipts for reasonable meals, accommodation and transport
4. Contact your insurer

Who to tell

• The airline or provider: To get written confirmation and ask what they'll cover.
• Your insurer: Start your claim promptly.

What to gather

• Written confirmation of the delay, its cause and its length. Cover usually starts after a minimum delay.
• Your booking and itinerary. Shows what you were due to do.
• Receipts for extra costs. Meals, accommodation and transport.
• What the airline provided or paid. Insurers pay what the airline didn't.
• Receipts for alternative transport. If you had to rebook.

Things that catch people out

• Most policies only pay after a minimum delay, so check the number of hours.
• Keep spending reasonable. Insurers can decline extravagant costs.

General guidance only. It isn't your insurer's requirements or financial advice. Always check your policy documents and your insurer's instructions.