Travel claims

Other travel claims: what to do and what to gather

The basics that apply to almost any travel claim.

Do this first

1. Report it to whoever's responsible: the airline, hotel or police
2. Keep every receipt and document
3. Contact your insurer

Who to tell

• Your insurer: Start your claim promptly.

What to gather

• What happened, when and where. Every claim starts with this.
• Any official report. From police, the airline or a hotel.
• Receipts for your costs. Proves your loss.
• A list of what was lost or damaged. With values.

Things that catch people out

• Report incidents on the spot. Reports made later carry less weight.

General guidance only. It isn't your insurer's requirements or financial advice. Always check your policy documents and your insurer's instructions.